Privacy Policy

Information We Collect

Personal Information

When you contact us or request services, we may collect personal information including:

• Name and contact information (phone, email, address)
• Project details and requirements
• Budget and timeline preferences
• Communication preferences
• Property information for project estimates

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

AI Assistant Interactions

When you use our AI voice assistant or chatbot:

• Conversation Data: Your messages and questions are processed in real-time for response generation
• No Storage: We do not store, save, or retain your AI conversations after your session ends
• Third-Party Processing: Messages may be temporarily processed by our AI service provider
• Anonymous Usage: No personal identification is required or collected through AI interactions

How We Use Your Information

We use the information we collect to:

• Provide estimates and project consultations
• Communicate about your project and services
• Schedule appointments and site visits
• Process payments and manage contracts
• Improve our services and website
• Send relevant updates about our services (with your consent)
• Comply with legal obligations

AI Assistant Data Processing

Information processed through our AI assistant is used solely to:

• Generate immediate responses to your questions
• Provide general information about our services
• Direct you to appropriate resources or human assistance
• Improve the AI's accuracy and helpfulness (anonymous usage patterns only)

Important: AI conversations are not stored, analyzed for marketing purposes, or used to contact you directly.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted vendors who assist with our business operations (payment processing, scheduling software, etc.)
• AI Service Providers: Third-party AI platforms that process your messages to generate responses (data is processed temporarily and not stored)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfer: In the event of a merger, sale, or transfer of our business
• Consent: When you have given explicit permission

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission and storage
• Limited access to personal information
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to:

• Provide the services you requested
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Project-related information is typically retained for 7 years after project completion for warranty and legal purposes.

Your Rights

You have the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Request a copy of your information in a portable format

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences
• Analyze website traffic and usage
• Improve website functionality

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

AI Voice Assistant and Chatbot Services

Our website features an AI-powered voice assistant and chatbot to help answer questions about our services and provide general information. Please review the following important information about this feature:

How the AI Assistant Works

• The AI assistant is powered by third-party artificial intelligence services
• It provides automated responses based on our business information and general remodeling knowledge
• The assistant can help with basic questions about services, scheduling, and general project information
• For complex or sensitive matters, the assistant will direct you to contact our human team directly

Data Collection and Storage

• No Persistent Storage: We do not store or save your conversations with the AI assistant
• Session-Based Only: Interactions are processed in real-time and are not retained after your session ends
• No Personal Data Required: You can use the AI assistant without providing personal information
• Third-Party Processing: Your messages may be processed by our AI service provider for response generation only

Privacy Protection Measures

• No Account Required: You can use the AI assistant anonymously without creating an account
• Data Minimization: Only the text of your current conversation is processed; no additional data is collected
• Secure Processing: All AI interactions are processed through secure, encrypted connections
• Regular Review: We regularly review and update our AI systems to maintain privacy standards

When to Contact Our Human Team

We recommend contacting our certified professionals directly for:

• Detailed project estimates and quotes
• Technical specifications and building code questions
• Scheduling consultations or site visits
• Contract negotiations and project agreements
• Warranty or service concerns
• Any safety-related questions

Your Control and Choices

• Optional Use: The AI assistant is completely optional; you can access all website functions without using it
• End Conversations: You can close the AI chat window at any time
• Direct Contact: You can always bypass the AI and contact our team directly via phone or email

Remember: For the most accurate information about your specific project needs, certifications, or detailed estimates, please contact Roger and Deborah directly at (407) 255-0564 or debmansiondesign@gmail.com.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Information

If you have questions about this privacy policy or our data practices, please contact us:

Florida-Specific Rights

As a Florida-based business, we comply with applicable Florida privacy laws. Florida residents may have additional rights regarding their personal information. Please contact us to learn more about these rights and how to exercise them.